Exchange and Return Policy


WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at kanjana@tymeholding.com within 48 hours of placing your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it.  If it does get returned back to our warehouse, we can then ship it to the correct address. 

ORDER MODIFICATION DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the correct product, size, variant, etc. when making an order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order details once the order has been made. If you decide you need to change a detail about your order, please write to us at kanjana@tymeholding.com  within 48 hours of placing your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to make the change, you can return your order to us once you've received it.  If it does get returned back to our warehouse, we can then ship it to the correct address. 

DELIVERED BUT NOT DELIVERED

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact your local post office in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

 For any questions or concerns email us at kanjana@tymeholding.com

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