Exchange and Return Policy
WRONG ADDRESS DISCLAIMER
It is the responsibility
of the buyer to make sure that she or he enters the
shipping address correctly. We do our best to speed up processing and shipping
times, hence there is a very small time gap to cancel/change your order or to
change the address of your order. If you decide to cancel your order or change
your shipping address, please write to us at kanjana@tymeholding.com within 48 hours of
placing your order. We will do our best to make the change, however we cannot
guarantee that we will be able to do so, as there are varying time limits in
which we are able to do so. If it's too late for our team to cancel your order,
you can return your order to us once you've received it. If it does get
returned back to our warehouse, we can then ship it to the correct address.
ORDER MODIFICATION
DISCLAIMER
It is the responsibility
of the buyer to make sure that she or he enters
the correct product, size, variant, etc. when making an order. We do our
best to speed up processing and shipping times, hence there is a very small
time gap to cancel/change your order details once the order has been made.
If you decide you need to change a detail about your order, please write to us
at kanjana@tymeholding.com within 48 hours of
placing your order. We will do our best to make the change, however we cannot
guarantee that we will be able to do so, as there are varying time limits in
which we are able to do so. If it's too late for our team to make the
change, you can return your order to us once you've received it. If it
does get returned back to our warehouse, we can then ship it to the correct
address.
DELIVERED BUT NOT
DELIVERED
All of our shipments include Tracking with Delivery Confirmation.
If the tracking information confirms that the item has been delivered to your
order address but you have not received your order, please contact your local
post office in order to investigate this issue. We cannot be held accountable
for packages where tracking information states the package has been delivered
to your order address.
For any questions or concerns email us at kanjana@tymeholding.com…
